As a new business owner, you will quickly find that a lot of people are quite frankly mad. From the customer that cries, to the nutter that turns up at your home, you will meet all sorts off weird people. These are five particular favourites.
Our first problem customer is the know-it-all customer. He or she is a world leading expert with PHD in what they are paying you to do. Their knowledge and intelligence is unrivalled. The know-it-all customer will tell you how to do your job, assuming you are utterly incapable and are beneath them. Ironically, this kind of customer is the most prone to breaking things. As you might have guessed, it is physically and intellectually impossible that it might be their fault.
If you are a fan of soap operas, you will be familiar with the melodramatic customer. They panic at every given moment. They aren't malicious, but they are a real pain to deal with. They will never wait all weekend for you to get back to them. Watch a real panic attack when things properly break! When talking about 'things going wrong' this might mean that their services goes offline for thirty seconds. You would think the world had ended from their sobbing down the phone.
You will just love the royalty customer. If they could hand sign their emails to you with royal ink, they would. When this customer contacts you, they will do so like they are planning a state visit. They are also on a constant watch out, when you might slip up and not communicate with them with the utmost respect. You are a lesser being to this customer! The royalty customer is centre of the university, never mind all your other customers. This is the customer you would love to meet down a dark alleyway.
We will introduce the cheap-ass customer shortly, as they share some of the traits of the devious customer. The devious customer spends every waking hour studying your website and forums. If you run a special offer, they will automatically assume they are eligible. In their world you and your competitors are all over priced. They are always moaning how expensive you are, and are always dodging their bills.
The devious customer is our final contestant. Similar to the cheap customer, but with a nasty side. The devious customer will manipulate any situation to their own advantage. They will try every means to get their own way. As with the above customers, it is best to turn away their business given a choice! That is not to say all customers are like this. Problem customers account for a small minority.
Our first problem customer is the know-it-all customer. He or she is a world leading expert with PHD in what they are paying you to do. Their knowledge and intelligence is unrivalled. The know-it-all customer will tell you how to do your job, assuming you are utterly incapable and are beneath them. Ironically, this kind of customer is the most prone to breaking things. As you might have guessed, it is physically and intellectually impossible that it might be their fault.
If you are a fan of soap operas, you will be familiar with the melodramatic customer. They panic at every given moment. They aren't malicious, but they are a real pain to deal with. They will never wait all weekend for you to get back to them. Watch a real panic attack when things properly break! When talking about 'things going wrong' this might mean that their services goes offline for thirty seconds. You would think the world had ended from their sobbing down the phone.
You will just love the royalty customer. If they could hand sign their emails to you with royal ink, they would. When this customer contacts you, they will do so like they are planning a state visit. They are also on a constant watch out, when you might slip up and not communicate with them with the utmost respect. You are a lesser being to this customer! The royalty customer is centre of the university, never mind all your other customers. This is the customer you would love to meet down a dark alleyway.
We will introduce the cheap-ass customer shortly, as they share some of the traits of the devious customer. The devious customer spends every waking hour studying your website and forums. If you run a special offer, they will automatically assume they are eligible. In their world you and your competitors are all over priced. They are always moaning how expensive you are, and are always dodging their bills.
The devious customer is our final contestant. Similar to the cheap customer, but with a nasty side. The devious customer will manipulate any situation to their own advantage. They will try every means to get their own way. As with the above customers, it is best to turn away their business given a choice! That is not to say all customers are like this. Problem customers account for a small minority.
About the Author:
Not all customers are trouble. If you are thinking of a new business, Optimum Formations can help you with company formations. They expertise in company formation Wales.
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